hk77 Terms & Conditions — Your Rights and Responsibilities

In these Terms & Conditions, the following definitions apply unless the context requires otherwise:

• "hk77", "we", "us", "our" refers to the hk77 platform and its operating entity, accessible at https://hk77.io.
• "Platform" means the hk77 website, mobile site, and all associated services, game lobbies, sports betting interfaces, and account management systems available at hk77.io.
• "Player", "you", "your" refers to any individual who registers an account on the hk77 platform or accesses any part of its services.
• "Account" means the personal account registered by a Player on the hk77 platform, used to access games, place bets, and manage funds.
• "BDT" refers to the Bangladeshi Taka (৳), the currency in which all financial transactions on the hk77 platform are denominated.
• "Bonus Funds" means any promotional credits, free spins, cashback amounts, or other incentive values credited to a Player's account as part of an hk77 promotion.
• "Real Money Funds" means funds deposited by a Player via approved payment methods that form part of the Player's withdrawable balance, subject to applicable wagering requirements and verification completion.
• "KYC" or "Know Your Customer" refers to the identity and document verification process hk77 requires Players to complete prior to processing withdrawals.
• "Wagering Requirement" means the number of times a Bonus Fund amount must be staked on qualifying games before the resulting winnings become eligible for withdrawal.

By accessing the hk77 platform, registering an account, making a deposit, or placing any bet or wager, you unconditionally agree to be bound by these Terms & Conditions in their entirety, as well as hk77's Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference.

If you do not agree to any part of these Terms & Conditions, you must immediately cease using the hk77 platform and close your account. Continued use of the platform after any published amendment to these Terms constitutes acceptance of the amended version.

Use of the hk77 platform is subject to the following eligibility requirements, all of which must be satisfied at the time of registration and maintained throughout the period of account use:

• You must be at least 21 years of age. hk77 enforces a strict minimum age policy. Players found to be under the age of 21 will have their accounts suspended immediately, all transactions voided, and any funds returned to the original payment source where technically possible.
• You must be a natural person. Corporate entities, trusts, partnerships, and non-human actors may not register accounts on the hk77 platform.
• You must be accessing the platform on your own behalf. Registering an account on behalf of another individual — regardless of their relationship to you — is strictly prohibited.
• You must not currently be subject to a self-exclusion order placed through hk77 or any other gaming platform to which hk77 is contractually bound.
• You must not be included on any exclusion register, sanctions list, or watchlist that would render your participation in real-money gaming unlawful in your jurisdiction.

To access real-money gaming features on the hk77 platform, you are required to register a personal account. The following conditions apply to the registration process and ongoing account management:

• Each individual may hold only one account on the hk77 platform. Duplicate accounts — regardless of whether they use different email addresses, phone numbers, or payment methods — are prohibited. hk77 uses technical and manual methods to detect duplicate registrations.
• You must provide accurate, complete, and current information during registration, including your legal full name, date of birth, email address, and mobile number. Providing false information constitutes a material breach of these Terms.
• You are solely responsible for maintaining the security of your username and password. You must not share your login credentials with any third party under any circumstances.
• You must notify hk77's support team immediately if you suspect that your account has been accessed without your authorisation.
• hk77 reserves the right to decline any registration application at its sole discretion, without being required to provide a reason for the refusal.

Account information, including email address and registered mobile number, may be updated by contacting the hk77 support team and completing the applicable verification process. Changes to core identity information (legal name, date of birth) require documentary evidence and are subject to review.

hk77 is required to verify the identity of Players before processing withdrawal requests. The KYC process is a standard industry practice designed to prevent fraud, money laundering, and underage gambling. Players are encouraged to complete KYC verification early in their account lifecycle to avoid delays when withdrawal requests are submitted.

Documents typically required for KYC verification include:

• A valid government-issued photo identification document (National ID card, passport, or driving licence)
• Proof of address issued within the last three months (utility bill, bank statement, or government correspondence displaying your name and residential address)
• Proof of ownership of the payment method used for deposits (screenshot of mobile wallet account showing name and number, or bank statement)

hk77 reserves the right to request additional documents at any point during the account lifecycle if circumstances require further verification. Failure to provide requested documentation within the timeframe specified by hk77 support may result in withdrawal processing being delayed or the account being placed under review.

hk77 accepts deposits in Bangladeshi Taka (BDT) via the following approved payment methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank transfers. All deposits must originate from a payment account registered in your own legal name. Third-party deposits — where funds are sent from an account held by another person — are not accepted and will be returned where possible.

• Minimum deposit amounts and any applicable transaction limits are displayed within the hk77 deposit interface and are subject to change at hk77's discretion.
• hk77 does not charge fees for standard BDT deposits via mobile wallet or bank transfer. However, your payment provider may apply their own transaction fees, which are your responsibility.
• Deposits made in error or via unauthorised payment sources may be reversed. hk77 is not liable for losses arising from errors made by the Player during the deposit process.
• hk77 reserves the right to reject or return deposits that cannot be verified as originating from an account held in the Player's name, or that are flagged by fraud detection systems.
• Any attempt to reverse a legitimate deposit through a payment provider dispute mechanism ("chargeback") while retaining winnings derived from those funds will be treated as fraudulent conduct and will result in immediate account suspension.

Players may request withdrawals of eligible Real Money Funds to payment accounts held in their own name. The following conditions apply to all withdrawal requests submitted through the hk77 platform:

• KYC verification must be completed and approved before any withdrawal is processed. Players who have not submitted KYC documents will be prompted to do so when a withdrawal request is made.
• Withdrawals will only be processed to the same payment method used for the most recent deposit, except where the original payment method is no longer available, in which case hk77's support team will advise on the applicable procedure.
• Minimum and maximum withdrawal amounts per transaction and per period are displayed in the hk77 withdrawal interface and are subject to periodic review.
• Withdrawal processing times vary depending on the payment method selected. hk77 targets processing within its published timeframes from the point of approval; actual receipt of funds depends on the receiving institution's processing times.
• hk77 reserves the right to carry out additional security and fraud checks before approving a withdrawal, which may temporarily extend processing times. Players will be notified if additional documentation is required.

hk77 offers a range of bonuses and promotional offers to both new and existing Players. All bonus offers are subject to specific terms published at the time the offer is presented, including wagering requirements, game eligibility restrictions, minimum deposit thresholds, and expiry dates. The following general conditions apply to all hk77 bonuses:

• Bonus Funds and any winnings generated from Bonus Funds are subject to wagering requirements before they can be withdrawn. The applicable wagering multiplier is stated in the specific offer terms.
• Unless expressly stated otherwise in the specific offer terms, bonuses are available to one account per household, per IP address, and per device.
• hk77 reserves the right to withdraw a bonus offer, modify its terms, or cancel a bonus already credited to a Player's account if there is evidence of abuse, fraud, or breach of these Terms & Conditions.
• Players who self-exclude under the Responsible Gaming policy are not eligible for promotional offers during or following the exclusion period, at hk77's discretion.
• Seasonal promotions — including those tied to Eid, Pohela Boishakh, BPL season, and other calendar events — are governed by their own specific promotion terms, which will be published on the hk77 platform when the offer is active.
• Bonus Funds may not be transferred between accounts, exchanged for cash outside of completed wagering requirements, or used in ways not permitted by the specific offer terms.

All games offered on the hk77 platform are governed by rules published within the game interface or the relevant game provider's documentation. By participating in any game, you agree to be bound by those rules in addition to these Terms & Conditions. The following general conduct standards apply to all Players across all game types:

• Players must not use any software, script, bot, or automated system to interact with hk77 games or betting interfaces. Use of such tools constitutes a material breach of these Terms.
• In live dealer and multiplayer game environments, Players must conduct themselves with respect toward dealers and other participants. Abusive, threatening, or discriminatory language in game chat features will result in chat access being revoked and may result in account suspension.
• Decisions made by certified random number generators, live dealer outcomes, and sports event results are final. hk77 will only review a game outcome in cases where a documented technical error has affected the result.
• hk77 is not responsible for losses arising from a Player's misunderstanding of game rules. Players are advised to review game rules before placing real-money bets.
• Any winnings generated as a result of a verifiable technical error — including software malfunction, incorrect odds display, or data feed failure — will be voided. hk77 will notify affected Players and return any affected stakes.

The following activities are strictly prohibited on the hk77 platform. Engaging in any prohibited activity will result in immediate account suspension, forfeiture of any balances derived from the prohibited activity, and may result in referral to relevant authorities:

• Fraud and misrepresentation: Providing false identity information, impersonating another person, or using fraudulently obtained payment instruments.
• Money laundering: Using the hk77 platform to process, transfer, or obscure funds derived from criminal activity. hk77 is obligated to report suspicious financial activity to relevant authorities.
• Collusion: Coordinating with other Players to gain an unfair advantage in any game type, including poker, live dealer games, and sports betting markets.
• Bonus abuse: Exploiting promotional offers through the use of multiple accounts, false identity information, coordinated wagering strategies, or any other method designed to circumvent bonus terms.
• Arbitrage and matched betting: Systematic exploitation of promotional offers or odds discrepancies for guaranteed profit at hk77's expense.
• Use of automated tools: Deploying bots, macros, scripts, or any software that automates interaction with the hk77 platform.
• Chargeback fraud: Initiating a payment dispute with a financial institution in respect of a legitimate deposit while retaining the benefits of that deposit.
• Underage access: Deliberately circumventing age verification measures or allowing a person under 21 years of age to use your account.

hk77 is committed to promoting responsible gambling among all Players. The platform provides a comprehensive suite of responsible gaming tools that are accessible to every registered Player at any time through the account dashboard, without requiring contact with the support team:

• Deposit limits: Players may set daily, weekly, or monthly deposit limits. Reductions take effect immediately; increases are subject to a 72-hour cooling-off period before activation.
• Session time limits: Players may set a maximum session duration. A reminder notification will appear when the set time is reached.
• Reality checks: Periodic on-screen notifications showing the elapsed time and net gaming result during a session.
• Cooling-off periods: Temporary account suspensions of between 24 hours and 90 days, during which no deposits or bets may be placed.
• Self-exclusion: Permanent or long-term account closure with a minimum exclusion period of six months. Self-exclusion requests are processed by the support team and take effect within 24 hours of confirmation.

If you feel that your gambling is causing you distress or financial harm, please contact the hk77 support team immediately. All responsible gaming conversations are handled confidentially. hk77 will never use a Player's responsible gaming request as grounds for any commercial disadvantage. For additional guidance and external support resources related to problem gambling, please refer to the hk77 Responsible Gaming page.

hk77 enforces a strict 21+ age restriction on all real-money gambling activity. Parents and guardians are advised to use appropriate internet filtering tools to prevent underage individuals from accessing the hk77 platform.

All content on the hk77 platform — including but not limited to the hk77 brand name, logo, website design, software, text, graphics, game interfaces, and promotional materials — is the intellectual property of hk77 or its licensed content providers and is protected under applicable intellectual property laws.

Players are granted a limited, non-exclusive, non-transferable licence to access and use the hk77 platform for personal entertainment purposes only. This licence does not permit:

• Copying, reproducing, modifying, or distributing any hk77 content without prior written authorisation
• Using hk77's brand name, logo, or trademarks in any context not expressly approved by hk77
• Reverse engineering, decompiling, or attempting to extract the source code of any hk77 software
• Framing or mirroring any portion of the hk77 platform on any external website or application

Game content provided by third-party studios — including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, and Spribe — remains the intellectual property of those respective studios and is subject to their licensing terms.

To the fullest extent permitted by applicable law, hk77's total liability to any Player in connection with the use of the platform — whether arising in contract, tort, negligence, or otherwise — shall be limited to the net amount deposited by that Player in the 30-day period immediately preceding the event giving rise to the claim.

hk77 shall not be liable for any of the following categories of loss, regardless of whether they were foreseeable at the time of the relevant event:

• Loss of profits, revenue, or anticipated savings
• Loss of data or loss of access to account history
• Indirect, consequential, or special damages of any kind
• Losses arising from platform downtime, scheduled maintenance, or unplanned technical outages
• Losses arising from events outside hk77's reasonable control, including internet connectivity failures, payment provider outages, or force majeure events

hk77 makes no warranty that the platform will be available at all times, free from errors, or that game outcomes will meet any particular expectation of the Player. Gambling involves risk and the possibility of financial loss; by using the hk77 platform you acknowledge and accept this risk.

hk77 collects, stores, and processes personal data in accordance with the hk77 Privacy Policy, which is incorporated into these Terms & Conditions by reference. By registering an account, you consent to the collection and use of your personal data as described in the Privacy Policy.

Key points regarding data handling at hk77 include:

• Personal data is collected for the purposes of account management, KYC verification, fraud prevention, and personalised communications where consent has been given.
• hk77 does not sell Player personal data to third-party marketers.
• Data is shared with third parties — including payment processors, KYC verification services, and game providers — only to the extent necessary to operate the platform.
• All data transmissions between your device and the hk77 platform are protected by 256-bit SSL encryption.
• Players have the right to request access to, correction of, or deletion of their personal data, subject to hk77's legal and operational obligations to retain certain records.

For full details on data retention periods, the legal basis for processing, and your rights as a data subject, please refer to the hk77 Privacy Policy.

hk77 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, hk77 will publish the updated Terms on this page and update the "Last Updated" date displayed at the top of this document. Where a change is particularly significant, hk77 may also notify Players via the registered email address associated with their account.

It is each Player's responsibility to review these Terms periodically. Continued use of the hk77 platform following the publication of any amendment constitutes acceptance of the revised Terms. If a Player does not agree to an amendment, they must cease using the platform and contact the support team to close their account.

Either party may terminate the account relationship at any time. Players may close their account by contacting hk77 support. hk77 may suspend or terminate an account for any of the following reasons, without prior notice where the circumstances require immediate action:

• Breach of any provision of these Terms & Conditions
• Suspected fraud, money laundering, or other illegal activity
• Failure to complete identity verification within a reasonable timeframe
• Account inactivity for a continuous period exceeding 12 months, subject to applicable dormant account procedures
• A valid self-exclusion request submitted by the account holder
• A court order, regulatory direction, or other legal obligation requiring account closure

Upon account termination, any remaining Real Money balance (excluding Bonus Funds and winnings derived solely from Bonus Funds where wagering requirements have not been met) will be returned to the Player via their registered payment method, subject to completion of any outstanding KYC requirements and the absence of any active investigation into the account.

These Terms & Conditions shall be governed by and construed in accordance with applicable law. Any dispute arising out of or in connection with the use of the hk77 platform that cannot be resolved through direct engagement with the hk77 support team shall be subject to the dispute resolution procedures published by hk77, which may include mediation before referral to formal legal proceedings.

hk77 makes no representation that the services offered on the platform are appropriate or legally available in all jurisdictions. Players are solely responsible for ensuring that their use of the hk77 platform complies with the laws of their own jurisdiction. hk77 accepts no liability for Player use of the platform in jurisdictions where such use may be restricted.

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or if you wish to exercise any of the rights described in this document, please contact the hk77 support team using the following details:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week via the hk77 platform
• WhatsApp: +880 1700 000000 (plain text — not a clickable link)
• Response time target: hk77 aims to respond to all email enquiries within 24 hours Bangladesh Standard Time (BST, UTC+6)

For responsible gaming support, account self-exclusion requests, or urgent account security concerns, Live Chat is the recommended contact method as it provides the fastest response time. The support team is staffed 24/7 and is familiar with the needs of Bangladeshi Players.